Cancellation and Refund Policy

Last updated: 14 October 2026

Virtual Meishi Business Cards (virtualbusiness-cards.com) is operated by LETS CONNECT CARD LTD. We supply digital meishi business card profiles and online profile features only. No physical goods are supplied, so there is nothing to return.

Your 14-day right to cancel

If you buy as a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel your purchase within 14 days, starting the day after your order is confirmed. You do not have to give a reason.

What “activation” means

Your purchase is supplied when your digital profile is activated. Activation happens automatically once your payment is confirmed: our system creates your digital meishi business card profile on our profile platform and emails your profile link and QR code to the address you gave at checkout. From that moment the profile is live and you can edit and share it.

When the right to cancel ends early

The law allows the right to cancel to end when supply begins, but only if, before activation, you expressly asked for access to start within the 14-day period and acknowledged that you would lose your right to cancel once the profile is activated, and we confirmed this to you.

Before payment, our checkout asks you to tick a box (it is not pre-ticked) stating: “I ask for access to start immediately and understand that I lose my 14-day right to cancel once my digital profile is activated.” Payment cannot proceed unless it is ticked. Once you have ticked it and your profile is activated, your right to cancel ends. If your profile has not yet been activated, you can still cancel within the 14 days.

How to cancel

Tell us within the 14 days that you want to cancel. Email billing@virtualbusiness-cards.com or use our contact page, giving the email address you used at checkout and your order reference if you have it. Any clear statement is enough; you do not need a form.

How and when we refund you

We refund you to the original payment method. We do this without undue delay and no later than 14 days after the day you tell us you are cancelling. We do not charge a fee for refunds. Your bank or card provider decides how quickly the money appears in your account.

If something is wrong with the service

Under the Consumer Rights Act 2015, digital content must match its description, be fit for purpose and be of satisfactory quality. If your profile is not supplied or does not work as described, contact us and we will repair or replace it. If we cannot, you may be entitled to a price reduction or a refund. These rights apply in addition to the right to cancel.

Business buyers

The statutory 14-day right to cancel applies to consumers, meaning individuals buying wholly or mainly outside their trade, business, craft or profession. If you buy for a business, contact us about any problem with the service and we will handle it under our Terms.

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